Annual Enrollment
IF YOU WISH TO ENROLL IN NEW COVERAGE YOU MUST ACTIVELY MAKE AN ELECTION FROM APRIL 10TH TO APRIL 24TH. IF YOU ARE CURRENTLY ENROLLED IN BENEFITS AND YOU DON'T MAKE NEW ELECTIONS, YOUR CURRENT COVERAGE WILL ROLL OVER.
The 2026-2027 Open Enrollment period begins April 10th and ends on April 24th. This is the one time during the year to review your personal situation and determine whether to make changes to your current elections. You may also use this opportunity to enroll yourself and/or dependents if you waived coverage in the past. Outside of this enrollment period, you may only make benefit changes if you experience a qualified life event (e.g., birth, adoption, marriage, divorce, loss of spouse/partner health coverage). Enrollment Forms for 2026-2027 must be submitted to Human Resources by April 24th.
Download and review the Benefits Guide.
Benefits Overview
BELOW IS A SUMMARY OF OUR EMPLOYEE BENEFITS THAT ARE EFFECTIVE MAY 1, 2026 - APRIL 30, 2027
ALLSTATE (MERITAIN) is our vendor for the Medical Program
Allstate Medical
- Aetna Choice POS II Network
- Two plans to choose from
- 3-Tier Prescription drug coverage through the Cigna network
- Prescription Drug Coverage and Preferred Drug List – with a large national network of chains, independent retail pharmacies and home delivery, and online tools to help you compare and save
- Health and Wellness Resources – online and telephonic resources to help you get, and stay healthy
- Customer Service
- MERITAIN - you can contact Meritain by phone (1-800-925-2272), online at www.meritain.com, whenever you need assistance
- CIGNA - you can download the myCigna mobile app from the App Store or Google play, or visit Cigna online at www.mycigna.com whenever you need assistance
How to Search for an In-Network Medical Provider
- Go to www.meritain.com
- Click on “ABC" under Provider network finder
- Select "Aetna”
- Enter your location and click "Search"
- Select "Aetna Choice POS II (Open Access)" under Broad Medical Networks and click "Continue"
How to Search for an In-Network Pharmacy
- Go to www.cigna.com
- Click on “Find A Doctor" next to "For Individual & Families"
- Select "Employer or School”
- Enter Address, City, or Zip
- Select "Health Facilities”
- Enter “Pharmacy” in the Search field
- You may Continue as a Guest or Log In if you already have a Cigna login
- Click on Continue without a plan
United Healthcare (UHC) will continue to administer the Dental and Vision Plans
Dental DPPO
- Options PPO 20 Network
- Annual preventative services covered at 100% in network and 80% out of network, not subject to the annual deductible
Vision Plan
- The vision plan is through UHC's Vision Network
Additional details are available in the Benefits Guide.
How To Enroll
- Download the Enrollment Forms to get started. You must complete the Mattos Hospitality Enrollment Form as well as an Allstate (medical) Enrollment Form and/or UHC (dental and/or vision) Enrollment Form if you are enrolling for the first time, adding/dropping any dependents, or now waiving coverage. Be sure to return the form to Human Resources by April 24th in order to enroll in benefits.
- Complete each step in your Open Enrollment. Make sure to actively elect or wave each benefit
- All elections must be made by 11:59 PM EST on April 24, 2026
InsurChoice
- Mattos Hospitality also offers InsurChoice which gives the ability to personalize your own protection program with a variety of insurance products and carriers such as pet insurance, virtual pet care, Life insurance, travel protection, personal cyber & identity theft, legal coverage, and mental wellness
- In addition, you may take advantage of the BenefitHub Discount Marketplace on InsurChoice. It is easy for you to access amazing discounts, cash back offers and discounted gift cards from over 200,000 vendors, all in one place. Enjoy savings on Travel, Electronics, Apparel, Local deals, Education, Entertainment, Restaurants, Health and wellness, Beauty and spa, Tickets, Sports and outdoors, and much more
- Anything purchased through the marketplace is direct-to-consumer, so premiums would be paid from the employee to the vendor
- Employees can extend the offerings to family members as well, and all will receive the cost-savings and discounted premiums that are built into each program
- Check out the Mattos Hospitality Employee Marketplace for additional information, discounts, and cost-savings
Click the flyer link or scan the QR code to get started!
NFP's Claims Advocacy & Benefits Concierge
All employees participating in our benefits plans have access to NFP's Claims Advocacy & Benefits Concierge. These are valuable resources provided to us by our benefits consulting firm, NFP. They provide a one-stop contact center for answering your questions and resolving claim issues.
The Benefits Concierge can help with:
- Benefits questions
- ID card issues
- Prescription issues
- Provider network questions
- And much more!
Contact your Claims Advocate (claims related inquiries)
Email: CSclaims@nfp.com
Business Hours: Mon-Fri 9am-6pm ET
Contact your Benefits Concierge (benefits related inquiries)
Phone: 877-835-1361
Email: DBbenadmin@nfp.com
Business Hours: Mon-Fri 9am-6pm ET
Additional Resources
Contact Us
Contact Mattos Hospitality Human Resources
Email: Benefits@mattos-hospitality.com
Contact your NFP Claims Advocacy Service
Email: CSclaims@nfp.com
Business Hours: Mon-Fri 9am-6pm ET
Contact your NFP Benefits Concierge Service
Phone: 877-835-1361
Email: DBbenadmin@nfp.com
Business Hours: Mon-Fri 9am-6pm ET